Frequently Asked Questions

ClaimLens is ClaimLens uses AI to analyze insurance claim documents, photos, and repair estimates to flag inconsistencies, detect fraud patterns, and accelerate adjuster workflows. It turns weeks of review into minutes. It is designed for teams and organizations that want to work smarter, not harder.

Getting started is simple. Sign up for a free trial, complete the onboarding wizard, and you will be up and running in under 10 minutes. No credit card required.

Absolutely. ClaimLens scales from individual users to enterprise organizations. Our Starter plan is specifically designed for small teams that need powerful tools without complexity.

ClaimLens combines AI-powered automation with an intuitive interface that teams actually enjoy using. Unlike legacy tools, we are built from the ground up for modern workflows.

Yes! All plans include a 14-day free trial with full feature access. No credit card required. You can upgrade, downgrade, or cancel at any time.

We take security seriously. ClaimLens uses end-to-end encryption, is SOC 2 Type II certified, supports SSO/SAML, and undergoes regular third-party security audits. Your data is never shared or used for training.

Yes. ClaimLens integrates with 40+ popular tools including Slack, Microsoft Teams, Google Workspace, and more. We also offer a REST API and webhooks for custom integrations.

Yes. Our REST API is available on Pro and Enterprise plans. It provides full programmatic access to all platform features, with comprehensive documentation and SDKs for popular languages.

Your data belongs to you. We are GDPR and CCPA compliant, offer data residency options, and provide full data export capabilities. We never sell your data or use it for purposes beyond providing our service.

We maintain 99.9% uptime across all plans, with a 99.99% SLA available for Enterprise customers. Our infrastructure is distributed across multiple regions for maximum reliability.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfer for annual Enterprise plans. All payments are processed securely through Stripe.

Yes. You can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and downgrades apply at the end of your current billing cycle. All changes are prorated.

Yes! Annual billing saves you approximately 20% compared to monthly billing. That is like getting 2+ months free every year.

We offer a 30-day money-back guarantee on all plans. If you are not satisfied within the first 30 days, contact us for a full refund — no questions asked.

Yes. We offer 50% off for early-stage startups (under $5M in funding) and 40% off for registered non-profit organizations. Contact our sales team to apply.

All plans include email support. Pro plans get priority support with 4-hour response times. Enterprise customers receive 24/7 dedicated support with a named account manager.

Yes. All plans include self-serve onboarding with video tutorials and documentation. Pro and Enterprise plans include guided onboarding sessions with our customer success team.

Yes. We maintain comprehensive documentation, video tutorials, and a community forum. Our knowledge base covers everything from getting started to advanced configurations.